Product  Operations

Taking care of daily business product operation on various levels:

  • Product and server monitoring (automated and manual)
  • Quality control on all platforms
  • Recurring service sanity checks
  • Content management: Operational editors operate client services on owned and serviced CMS systems
  • Metadata services: Generation of metadata, quality control of metadata service providers and workflow implementations as well as related content revision
  • Service monitoring
  • Cloud service delivery: Hosting, monitoring and maintenance (corrective to adaptive) of cloud resources for client service delivery
  • Technical maintenance in various service levels
  • End to end customer care management: From 1st to 3rd level support our operational team manages incoming traffic and services up to 24/7 for our client base.