Quality Assurance for MagentaSport

On behalf of Deutsche Telekom, we have been conducting comprehensive tests for the MagentaSport app on all market-relevant devices for five years. The app's quality and customer satisfaction have significantly improved with minimal costs.

Telekom2

Release Testing

  • All software releases undergo testing and documentation before introduction (acceptance and regression tests)
  • External testing relieves development and enhances costomer satisfaction
  • Documentation in Jira and Confluence

Live Monitoring for All Sporting Events

  • Live events are tested from the customer's perspective
  • Provision of customer support: Increased customer satisfaction and reduced call volume
  • Immediate alerting for bugs/errors
  • Close collaboration with external development teams

Working with Confluence and JIRA

  • Bug tracking
  • Test management (testing plugins TM4J & XRAY)
  • Always up-to-date libraries with live test cases and regression test cases

Collecting Process-related Data

  • Statistics
  • Overviews
  • Reports