Support of product operations in day-to-day business at various levels:
- Product and server monitoring (automated and manual)
- Quality control on all platforms
- Recurring service sanity checks
- Content management and handling customer service by operational editors (on own and managed CMS systems)
- Metadata services: Generation of metadata, quality control of metadata service providers, workflow implementations and associated content revisions
- Service monitoring
- Provision of cloud services: Hosting, monitoring and maintenance (corrective to adaptive) of cloud resources for customer service deployment
- Technical maintenance at various service levels
- End-to-end management of customer support: From 1st to 3rd-level support, our operational team manages incoming traffic and services for our customers – 24/7, if desired.
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